IF YOU’RE HAVING AN ISSUE:
We’re here to help and we will do our best to respond within 24 hours to your request.
Before opening a ticket, please the Frequently Asked Questions (FAQ) page. If your answer is not there, please submit a support ticket at the bottom of this page.
The Serenity Team
I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?
Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:
- You use Gmail and the email has landed in your ‘Promotions’ tab.
- The email somehow landed in your Junk or Spam folder.
- You’ve marked one of our emails as Spam. When this happens, our system is forbidden from sending any email communications to you. No hard feelings!