We’re here to help and we will do our best to respond within 24 hours to your request.
Before opening a ticket, please the Frequently Asked Questions (FAQ’s) below. If your answer is not there, please submit a support ticket at the bottom of this page.
The Serenity Team
Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:
Not to point fingers or anything, but 95% of the time this is a user error. Here’s what typically happens:
Sorry you missed it! Unfortunately, we must stick to our viewing schedule. At the end of our event, we will be re-posting the most popular sessions to the website for an extra 24-hour free viewing period. Stay tuned.
Another way to see any missed presentations (or to view those later in the week) is to purchase access to all of them for online watching or downloading. Click here to learn more about our products!
There are many possible reasons for this issue:
If none of these options help to resolve your issues, please fill out a support ticket below and include as much detail as you can, including answers to the following questions, we will ask for this information. We will do our best to help you out.